Shaijal Ellikkal

Information Technology Manager

• Responsible for managing the entire IT infrastructure within the mall premises.
• Ensuring network connectivity, security, and efficient operations.
• Handling IT services and support for internal office users.
• Troubleshooting issues, maintaining systems, and providing technical assistance.
• Implemented interactive maps for visitors, helping them navigate the mall.
• Set up digital signage displays for announcements and promotions.
• Installed systems to track foot traffic within the mall.
• Conducted training sessions for mall tenants on IT systems and protocols.
• Managed access control systems and permissions.

Senior Information Technology Specialist

• Research and find new solutions as per business requirement and implementation.
• Setting up and managing cloud infrastructure for company websites and applications -
  Domains, AWS, Azure, Google Cloud etc.
• Overseeing the implementation of CRM and HRMS system.
• Microsoft Dynamics 365 ERP, Office 365 Admin, Google Workspace and other
  business applications management and administration - Automation, Workflow
  management, Project Management Tools.
• Providing technical support and training for end users about all the business
  applications.
• Dealing with outsourcing company to develop web-based applications and mobile
  applications as per the requirement and deployment - SharePoint, Websites,
  Registration and Ticketing Platforms, Interactive solutions, Event Apps.
• Planning and implementing IT Service Management processes, software and tools to
  optimize IT service delivery and reduce costs - Freshservice, ServiceNow.
• Creating automated reports using Power Bi with integration of different systems.
• Planning and implementing IT Network infrastructure as per business needs - LAN,
  NAS Storage, Active Directory, Firewall, WiFi access points, Printers, CCTV, Access
  controls etc.

Key Achievements
Worked with more than 50+ local and international event projects and successfully
delivered all the information technology requirements, like network infrastructure
implementation, installation of different kind of devices and hardware’s, registration
system, ticketing system, access controls, survey system, internal communication
system etc.

Research and Implemented various kind of new technologies, such as thermal camera
people counting system, cloud based IP phones, cloud data archiving system etc.

Successfully migrated 250 users email and cloud data from Google workplace to
Microsoft office 365 within allocated time.

Information Technology Technical Support

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Setting up new users' accounts and profiles and dealing with password issues.
• Prioritizing and managing many open cases at one time.
• Testing and evaluating new technology.

System Administrator

• Installing and maintaining computer systems and networks
• Setting up computer workstations, including peripheral devices
• Checking hardware for functionality
• Installing and configuring software and its functions
• Troubleshooting to diagnose and resolve hardware software issues
• Training users on new software