Experience
2016 - Current
add Enterprise - Riyadh, Saudi ArabiaInformation Technology Specialist
- Research and find new solutions as per business requirement and implementation.
- Setting up and managing cloud infrastructure for company websites and applications -
Domains, AWS, Azure, Google Cloud etc. - Overseeing the implementation of CRM and HRMS system.
- Microsoft Dynamics 365 ERP, Office 365 Admin, Google Workspace and other
business applications management and administration - Automation, Workflow
management, Project Management Tools. - Providing technical support and training for end users about all the business
applications. - Dealing with outsourcing company to develop web-based applications and mobile
applications as per the requirement and deployment - SharePoint, Websites,
Registration and Ticketing Platforms, Interactive solutions, Event Apps. - Planning and implementing IT Service Management processes, software and tools to
optimize IT service delivery and reduce costs - Freshservice, ServiceNow. - Creating automated reports using Power Bi with integration of different systems.
- Planning and implementing IT Network infrastructure as per business needs - LAN,
NAS Storage, Active Directory, Firewall, WiFi access points, Printers, CCTV, Access
controls etc.
Key Achievements
Worked with more than 50+ local and international event projects and successfully
delivered all the information technology requirements, like network infrastructure
implementation, installation of different kind of devices and hardware’s, registration
system, ticketing system, access controls, survey system, internal communication
system etc.
Research and Implemented various kind of new technologies, such as thermal camera
people counting system, cloud based IP phones, cloud data archiving system etc.
Successfully migrated 250 users email and cloud data from Google workplace to
Microsoft office 365 within allocated time.
2014 - 2015
KNPC - KuwaitInformation Technology Technical Support
- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Replacing parts as required.
- Providing support, including procedural documentation and relevant reports.
- Setting up new users' accounts and profiles and dealing with password issues.
- Prioritizing and managing many open cases at one time.
- Testing and evaluating new technology.
2013 - 2014
Impact Media - Calicut, IndiaSystem Administrator
- Installing and maintaining computer systems and networks
- Setting up computer workstations, including peripheral devices
- Checking hardware for functionality
- Installing and configuring software and its functions
- Troubleshooting to diagnose and resolve hardware software issues
- Training users on new software
Education
Bharathiyar University
BCA - Bachelor of Computer Application
2010-2012
Certification
RedHat
Red Hat Certified Engineer - RHCE
Red Hat Certified System Administrator - RHCSA
Cisco
Cisco Certified Network Associate - CCNA
IELTS
International English Language Testing System - IELTS